Delete Your Account

Delete your account from the app

This is immediate and needs nothing from us:

1. Open TurnZero HQ and go to the Profile tab.
2. Scroll to the bottom and tap Delete Account.
3. Type DELETE to confirm, then tap Permanently Delete My Account.

Your account is deleted as soon as you confirm, and you are signed out. There is no waiting period and no approval step, so there is also no way to undo it.

Delete your account by email

If you have already uninstalled the app, or you cannot sign in, email support@turnzerohq.com from the address you signed up with and ask us to delete your account. Sending it from that address is what lets us confirm the account is yours; if you cannot, tell us the email address on the account and we will write to it before deleting anything.

We action these within 30 days, and normally within a few days.

What is deleted

Deleting your account removes, permanently:

• Your login: the account is removed from Google Firebase Authentication, so those credentials stop existing
• Your email address, display name and profile picture
• Your push notification token and your notification settings, so notifications stop
• Your last known location, if you had ever shared it
• Your Wizards Companion app handle, if you had entered one

Your decks, statistics, play identity and personal history stop being reachable at the same moment, because nothing can resolve to your account any more.

What stays, and why

TurnZero HQ records games played by a group of people, so some of what you took part in is also somebody else's record of their own evening. Two things therefore remain after deletion:

• Games, gatherings and pods you played in stay visible to the other players who were there, along with the results. They are no longer connected to your account.
• The display name recorded on those games at the time they were played stays on them. It is written into each game's own record when the game happens, and removing it would rewrite other players' history of nights they were at.

If you would like your name removed from those historical records as well, say so in an email to support@turnzerohq.com and we will do it by hand.

Backups

Deleted data can persist in encrypted database backups for up to 30 days before those backups age out. It is not accessible through the app or the site during that time, and it is never restored to bring an account back.

Deleting some data without deleting your account

You do not have to delete the whole account to remove most things. Decks, gatherings, games, photos, moments and uploaded playmats can each be deleted individually inside the app, and your account stays as it is.

Contact

If you have a question about deleting your account or your data, contact us at:

TurnZero HQ LLC
support@turnzerohq.com
turnzerohq.com

See also our Privacy Policy.